Welcome
Circle Signia was designed as a source for the items which signify those who protect and serve us and our communities: law enforcement officers, firefighters, emergency medical personnel, first responders, search and rescue workers, nurses and medical personnel, those in the armed services, and members of religious organizations.
We are authorized dealers of Hook-Fast products and Smith & Warren products. If you are interested in any of their products which are not yet listed in our site, please don't hesitate to contact us.
Individuals interested in purchasing law enforcement departmental badges must provide:
- a copy of their departmental photo identification, and;
- a letter, on departmental letterhead, authorizing you to make such a purchase.
The above authorization will be authenticated upon receipt.
Fire departments and companies, emergency medical services, ambulance/transport companies, and security companies are not required to provide identification.
Our Postal Address America First Questions Ordering Information Ordering Credentialed Items Mail / Fax Orders Payment Methods Shipping Information Shipping Rates Sales Tax Custom Products Backorders Returns RoundAbout Directions
Circle Signia
PO Box 16063
Rumford RI 02916-0698
Our Phone/FAX Number
Our office hours are 10:00am to 4:00pm Eastern Time.
401 435-5631
Our e-Mail Address
The most effective way to contact us is via e-mail. Our e-mail address is:
info@circlesignia.com
Whenever possible, we choose to carry products that are made in the USA; we'd prefer to support American workers and American companies. All American-made products are clearly and proudly indicated in the listings.
If you have a question about any of our products, don't hesitate to e-mail us. We have access to many more items than we currently list. If you're looking for something specific, such as a specific metal, color, or finish, please ask and if we don't have it we'll see if we can find it for you.
The following information covers our policies regarding shipping, returns and ordering. If you have questions not addressed here, you can reach us at sales@circlesignia.com. You'll receive a response within 48 hours during business days.
To process your order for a credentialed item, we must receive:
A signed letter on official letterhead authorizing you to make this purchase and containing the contact information for the authorizing individual; or
A copy of your photo identification.
This information may be provided via post, e-mail or FAX, and must reference your order number. If we do not receive this information within seven business days, your order will be cancelled. Credentialed items will not be shipped outside of the United States or its territories.
For those who would prefer to order from Circle Signia using a mail-in or fax-in form, it is available in PDF format here Order Form, or by contacting us at sales@circlesignia.com. Personal checks are not accepted. Orders submitted with personal checks will not be accepted, and will be returned.
All payments must be made in US dollars. We accept: Visa, Master Card, Discover, and American Express for online orders; and Visa, Master Card, Discover, American Express, cashier's checks and money orders with our Mail/FAX Order Form. Please contact us to order with a municipal, state, or federal purchase order. Personal checks are not accepted.
In addition to the United States and its territories, Circle Signia ships to Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Trinidad & Tobago, and the United Kingdom. We currently do not ship to any other countries.
All shipments to the US are via USPS Priority Mail; overseas shipments are via USPS Global Priority Mail or USPS International First Class Mail.
Our shipping rates are based on the total of the shipping weights of the individual items ordered and paid for in the same transaction.
Shipping and handling charges for most US destinations are approximately:
up to 1 lb - $5.80
1lb. - 2lbs - $8.50
over 2 lbs - $12.75
Most orders are shipped within two business days of payment receipt. Standard delivery time for USPS Priority Mail is two to three business days. Standard delivery time for USPS Global Priority Mail is four to six business days. Please allow for extra processing time during busy seasons, such as holidays.
All Rhode Island residents must pay 7% sales tax on taxable items.
All custom items (badges, name bars, and pins for example) are "made-to-order" and require longer production times. The approximate production time is included in each item's listing. These times are approximate and are often longer during the holidays. If you need an item by a specific date, contact us so that we can check the production schedule. Unless an error has been made, custom items are not returnable
Orders including custom items will be charged at the time the order is placed.
On rare occasions, an item may go out of stock before your order is received. If an item in your order is currently unavailable, we will notify you that it has been backordered, and of the estimated date of availability. If the majority of your order is available, we will ship those items and leave the remaining item(s) on backorder, unless you request that we cancel them.
If you have paid with a cashier's check or money order, your payment will be held and your item(s) sent as soon as available. If you wish to cancel your backordered item(s), your payment will be refunded in the form of a store credit.
You will not be charged any additional shipping costs for shipping any backordered item(s) from any order which has already been shipped.
In extremely rare circumstances, an item may be discontinued by the manufacturer or vendor before we have a chance to remove it from our website. If so, we will notify you immediately, and cancel those item(s) from your order.
We understand that sometimes customers may need to return a product. (Note: because of health concerns, caps may not be returned.) All requests for product returns must be received within seven days of product delivery; after seven days returns will not be accepted.
No custom items are returnable. This includes, but is not limited to, badges, name bars, engraved pins, engraved nameplates, custom service pins and awards.
Please use the following guidelines if you wish to request a return:
Contact Circle Signia to request a Return Authorization (RA) number. Please e-mail returns@circlesignia.com with your order number, the product name and part number, the quantity and the reason for the return. Items returned without prior authorization, and without an RA number displayed on the package exterior, will not be accepted and will not be credited.
We are not responsible for items returned without a return authorization number.
All returns are subject to a 15% restocking fee.
The customer is responsible for all return shipping costs. We recommend that you send your package via an insured and traceable method. We are not responsible for any returns lost or damaged in transit.
If your item(s) was/were paid for via cashier's check or money order, you will be issued a store credit for the value of the items minus the applicable restocking fee.
We are not responsible for items that are lost in shipment due to invalid or inaccurate shipping information, or for items received by any other authorized or unauthorized party.
Because you never quite know where the path is going to take you, RoundAbout Directions was chosen as the name for the parent organization of Circle Signia, Circle Sundries, and Circle Graphics. Ten years ago, we'd never have guessed that this is what we'd be doing today; and today we can't imagine doing anything else. Tomorrow? Well we try to keep remembering that it's not about the destination, it's about the journey.
Now Shipping To: Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Jamaica, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, Trinidad & Tobago, the United Kingdom, and the United States!
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