Welcome
Circle Signia was designed as a source for the items which signify those people who protect and serve us and our communities: law enforcement officers, firefighters, emergency medical personnel, first responders, nurses and medical personnel, those in the armed services, members of religious communities, and members of service organizations.

We are authorized distributors of Hook-Fast products. If you are interested in any of their products which are not yet included on our site, please don't hesitate to contact us.


Our Postal Address
Circle Signia
PO Box 16063
Rumford RI 02916-0698


Our Phone/FAX Number
Our office hours are 10:00am to 5:00pm Eastern Time.
401 435-5631


Our e-Mail Address
The most effective way to contact us is via e-mail. Our e-mail address is:
info@circlesignia.com

America First
Whenever possible, we choose to carry products that are made in the USA; we'd prefer to support American workers and American companies. All American-made products are clearly and proudly indicated by our "Made in America" logo. We also try to promote products made in our home state of Rhode Island, and you'll see those item indicated with our "Made in Rhode Island" logo.

     


Questions
If you have a question about any of our products, don't hesitate to e-mail us. We have access to many more items than we currently show on our site. If you're looking for something specific, such as a specific metal, color, or finish, please ask and if we don't have it we'll see if we can find it for you.


Ordering Information
The following information covers our policies regarding shipping, returns and ordering. If you have questions not addressed here, you can reach us at sales@circlesignia.com. You'll receive a response within 48 hours during business days.

Ordering Law Enforcement Badges
Circle Signia screens all law enforcement badge orders prior to production.

Law enforcement badges, for US law enforcement agencies, require appropriate identification in order to comply with United States federal law, and orders will not be entered into production until we receive one of the following: a copy of your photo identification, a copy of your certification, a letter on departmental letterhead confirming employment status. Submitted materials are subject to verification. Identification may be supplied via e-mail (sales@circlesignia.com), FAX (401-435-5631), or by post. Please include your order number on any provided materials. United States federal law enforcement badges require agency authorization in writing. Please contact us before placing orders for federal law enforcement badges. If we do not receive copies of your credentials, identification, or authorization within five business days, you order will be cancelled.

If you are ordering a badge for collection or for entertainment purposes (movies, television, etc.), please notify us, in writing, prior to placing your order. United States federal law enforcement agency badges are not available for collection or entertainment purposes, nor will they be shipped to any address outside the United States.

We do accept custom badge orders from outside the United States, and we can manufacture badges for most languages that use Roman/Latin based characters. For non-US law enforcement agency orders, a copy of your identification must be provided with the order. This does not apply to custom firefighter, emergency medical, or security badges.



Mail / Fax Orders
For those who would prefer to order from Circle Signia using a mail-in or fax-in form, it is available in PDF format here Order Form, or by contacting us at sales@circlesignia.com. Personal checks are not accepted. Orders submitted with personal checks will not be accepted, and will be returned.

Payment Methods
All payments must be made in US dollars. We accept: Visa, Master Card, Discover, American Express, and PayPal for online orders; and Visa, Master Card, Discover, American Express, cashier's checks and money orders with our Mail/FAX Order Form. Personal checks are not accepted.

Governmental Accounts
If you would like to set up an account for your city, county, or state entity (i.e., city fire departments, county sheriff's department, state prison system, etc.), please contact us.

Shipping Information
In addition to the United States and its territories, Circle Signia ships to Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Trinidad & Tobago, and the United Kingdom. We currently do not ship to any other countries. If we do not ship to where you are, contact us.

All shipments to the US are via USPS First Class and Priority Mail; overseas shipments are via USPS Global Priority Mail or USPS International First Class Mail.

Our shipping rates are based on the total of the shipping weights of the individual items ordered and paid for in the same transaction.

Shipping Rates
Orders of US$25.00+ are shipped vis USPS First Class Mail at no charge. The shipping charges for orders under US$25.00 start at US$2.50 for the first ounce.

Shipping and handling charges for Priority Mail to most US destinations are approximately:
up to 1 lb - $5.80
1lb. - 2lbs - $8.50
over 2 lbs - $12.75

Most orders are shipped within two business days of payment receipt. Standard delivery time for USPS First Class Mail is four to six business days and for USPS Priority Mail it is two to three business days. Standard delivery time for USPS Global Priority Mail is four to six business days. Please allow for extra processing time during busy seasons, such as holidays.

Delivery Issues
Circle Signia is not responsible for shipments which the United States Postal Service (USPS) has delivered to the address provided, as indicated by the tracking information on the USPS website, but which may not have been "received" by the customer. Customers are responsible for the security of packages at their address/location. If a customer has doubts about the security of delivered mail at their address, we strongly suggest providing us with a more secure address. We will provide any information we can to assist a customer with a claim, but replacement of merchandise classified by the USPS as "delivered" is the responsibility of the customer.

Sales Tax
All Rhode Island residents must pay 7% sales tax on taxable items.

Custom Products
All custom items (badges, name bars, and pins for example) are "made-to-order" and require longer production times. The approximate production time is included in each item's listing. These times are approximate and are often longer during the holidays. If you need an item by a specific date, contact us so that we can check the production schedule. Unless an error has been made, custom items are not returnable.

Backorders
On rare occasions, an item may go out of stock before your order is received; or a manufacturer may decide to discontinue an item. If an item in your order is currently unavailable or has been discontinued, we will notify you of its status, and of the estimated date of availability. If the majority of your order is available, we will ship those items and leave the remaining item(s) on backorder, unless you request that we cancel them.

If you have paid with a cashier's check or money order, your payment will be held and your item(s) sent as soon as available. If you wish to cancel your backordered item(s), your payment will be refunded in the form of a store credit.

In rare circumstances, an item may be discontinued by the manufacturer or vendor before we have a chance to remove it from our website. If so, we will notify you immediately, and cancel those item(s) from your order.

Returns
We understand that sometimes customers may need to return a product. (Note: because of health concerns, caps may not be returned.) All requests for product returns must be received within seven days of product delivery; after seven days returns will not be accepted.

No custom items are returnable. This includes, but is not limited to, badges, name bars, engraved pins, engraved nameplates, custom service pins and awards.

Please use the following guidelines if you wish to request a return:

Contact Circle Signia to request a Return Materials Authorization (RMA) number. Please e-mail returns@circlesignia.com with your order number, the product name and part number, the quantity and the reason for the return. Items returned without prior authorization, and without an RMA number displayed on the package exterior, will not be accepted and will not be credited.

We are not responsible for items returned without a return authorization number.


All returns are subject to a 15% restocking fee.

The customer is responsible for all return shipping costs. We recommend that you send your package via an insured and traceable method. We are not responsible for any returns lost or damaged in transit.

If your item(s) was/were paid for via cashier's check or money order, you will be issued a store credit for the value of the items minus the applicable restocking fee.

We are not responsible for items that are lost in shipment due to invalid or inaccurate shipping information, or for items received by any other authorized or unauthorized party.

RoundAbout Directions
Because you never quite know where the path is going to take you, RoundAbout Directions was chosen as the name for the parent organization of Circle Signia, Circle Sundries, and Circle Graphics. Ten years ago, we'd never have guessed that this is what we'd be doing today; and today we can't imagine doing anything else. Tomorrow? Well we try to keep remembering that it's not about the destination, it's about the journey.



Now Shipping To: Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Jamaica, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, Trinidad & Tobago, the United Kingdom, and the United States! If we don't yet ship to where you are, ask us to add your location.