America First
Whenever possible, we choose to carry products that are made in the USA; we'd prefer to support American workers and American companies. All American-made products are clearly and proudly indicated in the listings.

Questions
If you have a question about any of our products, don't hesitate to e-mail us. We have access to many more items than we currently list. If you're looking for something specific, such as a specific metal, color, or finish, please ask and if we don't have it we'll see if we can find it for you.

Ordering Information
The following information covers our policies regarding shipping, returns and ordering. If you have questions not addressed here, you can reach us at sales@circlesignia.com. You'll receive a response within 48 hours during business days.

Mail / Fax Orders
For those who would prefer to order from Circle Signia using a mail-in or fax-in form, it is available in PDF format here Order Form, or by contacting us at sales@circlesignia.com. Personal checks are not accepted. Orders submitted with personal checks will not be accepted, and will be returned.

Payment Methods
All payments must be made in US dollars. We accept: Visa, Master Card, Discover, and American Express for online orders; and Visa, Master Card, Discover, American Express, cashier's checks and money orders with our Mail/FAX Order Form. Personal checks are not accepted.

Shipping Information
Circle Signia ships to the United States, Canada, the United Kingdom, the Republic of Ireland, Australia, and New Zealand. We do not ship to any other countries.

All shipments to the US are via USPS Priority Mail; overseas shipments are via USPS Global Priority Mail.

Our shipping rates are based on the total of the shipping weights of the individual items ordered and paid for in the same transaction.

Shipping Rates
Shipping and handling charges for most US destinations are approximately:
up to 1 lb - $5.25
1lb. - 2lbs - $7.50
over 2 lbs - $9.75

Most orders are shipped within two business days of payment receipt. Standard delivery time for USPS Priority Mail is two to three business days. Standard delivery time for USPS Global Priority Mail is four to six business days. Please allow for extra processing time during busy seasons, such as holidays.

Sales Tax
All Rhode Island residents must pay 7% sales tax on taxable items.

Backorders
On rare occasions, an item may go out of stock before your order is received. If an item in your order is currently unavailable, we will notify you that it has been backordered, and of the estimated date of availability. We will ship the available items of your order and leave the remaining item(s) on backorder, unless you request that we cancel them.

If you have paid with a cashier's check or money order, your payment will be held and your item(s) sent as soon as available. If you wish to cancel your backordered item(s), your payment will be refunded in the form of a store credit.

You will not be charged any additional shipping costs for shipping any backordered item(s) from any order which has already been shipped.

In extremely rare circumstances, an item may be discontinued by the manufacturer or vendor before we have a chance to remove it from our website. If so, we will notify you immediately, and cancel those item(s) from your order.

Returns
We understand that sometimes customers may need to return a product. (Note: because of health concerns, caps may not be returned.) All requests for product returns must be received within seven days of product delivery; after seven days returns will not be accepted.

No custom items are returnable. This includes, but is not limited to, engraved pins, engraved nameplates, custom service pins and awards.

Please use the following guidelines if you wish to request a return:

Contact Circle Signia to request a Return Authorization (RA) number. Please e-mail returns@circlesignia.com with your order number, the product name and part number, the quantity and the reason for the return. Items returned without prior authorization, and without an RA number displayed on the package exterior, will not be accepted and will not be credited.

We are not responsible for items returned without a return authorization number.

All returns are subject to a 15% restocking fee.

The customer is responsible for all return shipping costs. We recommend that you send your package via an insured and traceable method. We are not responsible for any returns lost or damaged in transit.

If your item(s) was/were paid for via cashier's check or money order, you will be issued a store credit for the value of the items minus the applicable restocking fee.

We are not responsible for items that are lost in shipment due to invalid or inaccurate shipping information, or for items received by any other authorized or unauthorized party.

RoundAbout Directions
Because you never quite know where the path is going to take you, RoundAbout Directions was chosen as the name for the parent organization of Circle Signia, Circle Sundries, and CircleGraphics. Ten years ago, we'd never have guessed that this is what we'd be doing today; and today we can't imagine doing anything else. Tomorrow? Well we try to keep remembering that it's not about the destination, it's about the journey.